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Forum start > Tablets > Apple > Apple Support :-)
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byerspc
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Location: South Bend, IN
Registered: 4/14/2006    Warnings: 0
Apple Support :-)
So my initial apple air had a defect in the upper corner. It was a chip or something that was very small but bothered me.

I took it back to the apple store on Saturday and they replaced it with a brand new one.
2 problems.
1.) initial purchase was with gift card and credit card
2.) I had already activated VZW wireless for $20 for the month

I was told there wasn't anything they could do about the wireless but the return would all go back on my credit card. The return didn't go back on my credit card so I was basically had a new apple air that cost me an extra $70 or so because of the defect/return.

I called today to see if they could put the GC money back on my credit card etc and explained I didn't expect anything for the VZW money as I would need to take that up with them.

After being on hold with a nice guy for 20 mins or so they said there wasn't a lot they could do since it was already on the gift card but he asked if I would like a new apple tv free of charge.

In the end, for me, I am happy with the outcome and once again pleased with the support I have gotten :-)
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byerspc
byerspc@gmail.com
11/4/2013 15:27 Link - Ip: Logged - Quote:
JDOG
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Registered: 8/7/2006      Warnings: 0
They gave you a new TV for $70?! Very nice
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JDW
jdog44@gmail.com
11/5/2013 09:54 Link - Ip: Logged - Quote:
tr
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Location: 
Registered: 4/11/2006      Warnings: 0
not a tv set, but the multimedia streaming appliance

http://store.apple.com/us/ipod/ipod-accessories/apple-tv
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peace and java
11/5/2013 10:12 Link - Ip: Logged - Quote:
JDOG
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Registered: 8/7/2006      Warnings: 0
oops, i looked that up right after I typed it in. Either way, still not a bad gig and great advertising for them. Get one of their products out there they want people to try as opposed to letting him choose! haha
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JDW
jdog44@gmail.com
11/5/2013 10:21 Link - Ip: Logged - Quote:
byerspc
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Location: South Bend, IN
Registered: 4/14/2006      Warnings: 0
Yeah I already have one but was looking at buying a second anyway...mine isn't 1080p either so that will be a nice upgrade.

Overall I just appreciate that they tried to make it better.
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byerspc
byerspc@gmail.com
11/5/2013 10:44 Link - Ip: Logged - Quote:
tr
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Registered: 4/11/2006      Warnings: 0
this is a big part of customer loyalty
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peace and java
11/7/2013 21:07 Link - Ip: Logged - Quote:
Forum start > Tablets > Apple > Apple Support :-)

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